.vrs-tickets-page{max-width:none;width:100%;margin:0;padding:0;font-family:var(--vrs-font-family,'Vazirmatn',-apple-system,BlinkMacSystemFont,'Segoe UI',Tahoma,sans-serif);direction:rtl}.vrs-ticket-back-bar{margin-bottom:14px}.vrs-back-account-link,.vrs-back-link{display:inline-flex;align-items:center;gap:6px;color:var(--vrs-color-primary,#2563eb);text-decoration:none;font-size:14px;padding:6px 14px;border:1px solid var(--vrs-color-border,#e5e7eb);border-radius:8px;background:var(--vrs-color-surface,#fff);transition:background 0.15s ease,color 0.15s ease}.vrs-back-account-link:hover,.vrs-back-link:hover{background:var(--vrs-color-primary,#2563eb);color:var(--vrs-color-primary-text,#fff)}.vrs-tickets-header{display:flex;justify-content:space-between;align-items:center;margin:12px 0 22px;gap:12px;flex-wrap:wrap}.vrs-tickets-title{font-size:22px;font-weight:700;color:var(--vrs-color-title,#111827);margin:0}.vrs-new-ticket-btn{display:inline-flex;align-items:center;gap:6px}.vrs-section-subtitle{font-size:18px;font-weight:600;color:var(--vrs-color-title,#111827);margin:24px 0 10px;padding-bottom:6px;border-bottom:2px solid var(--vrs-color-border)}.vrs-tickets-filters{display:flex;gap:8px;margin-bottom:18px;flex-wrap:wrap;align-items:center}.vrs-tickets-filters select,.vrs-tickets-filters input[type="search"],.vrs-tickets-filters input[type="text"]{padding:8px 12px;border:1px solid var(--vrs-color-border);border-radius:8px;font-size:14px;font-family:inherit}.vrs-tickets-filters select,.vrs-tickets-filters input,.vrs-tickets-filters .vrs-btn{min-height:40px;box-sizing:border-box}.vrs-tickets-table-wrap{width:100%;background:var(--vrs-color-surface,#fff);border-radius:12px;overflow:hidden;box-shadow:var(--vrs-shadow-sm)}.vrs-tickets-table{width:100%;border-collapse:collapse}.vrs-tickets-table thead{background:var(--vrs-color-bg,#f9fafb)}.vrs-tickets-table th,.vrs-tickets-table td{padding:12px 14px;text-align:right;border-bottom:1px solid var(--vrs-color-surface-soft,#f3f4f6);font-size:14px}.vrs-tickets-table th{font-weight:600;color:var(--vrs-color-text-soft,#4b5563)}.vrs-tickets-table tbody tr:hover{background:var(--vrs-color-bg,#f9fafb)}.vrs-tickets-table tbody tr.vrs-row-unread{background:#fef9c3}.vrs-tickets-table tbody tr.vrs-row-unread:hover{background:#fef08a}.vrs-cell-code code{background:var(--vrs-color-surface-soft,#f3f4f6);padding:2px 6px;border-radius:4px;color:var(--vrs-color-text-soft,#4b5563);font-size:12px;direction:ltr;display:inline-block}.vrs-cell-subject a{color:var(--vrs-color-text,#111827);text-decoration:none;font-weight:500}.vrs-cell-subject a:hover{color:var(--vrs-color-primary,#2563eb)}.vrs-cell-time{color:var(--vrs-color-muted,#6b7280);font-size:12px}.vrs-badge-admin{display:inline-block;background:#ede9fe;color:#6d28d9;padding:2px 8px;border-radius:10px;font-size:11px;margin-inline-start:6px}.vrs-badge-unread{color:var(--vrs-color-danger,#dc2626);font-size:18px;margin-inline-start:6px;line-height:1}.vrs-tickets-page .vrs-status-pill,.vrs-ticket-view-page .vrs-status-pill{color:var(--vrs-color-white)}.vrs-tickets-empty{background:var(--vrs-color-surface,#fff);border-radius:12px;padding:40px;text-align:center;color:var(--vrs-color-muted,#6b7280)}.vrs-tickets-pagination{display:flex;justify-content:center;gap:6px;margin-top:20px}.vrs-page-link{padding:6px 12px;border:1px solid var(--vrs-color-border);border-radius:6px;background:var(--vrs-color-surface,#fff);color:var(--vrs-color-text-soft,#4b5563);text-decoration:none;font-size:13px}.vrs-page-link.is-active{background:var(--vrs-color-primary,#2563eb);color:var(--vrs-color-primary-text,#fff);border-color:var(--vrs-color-primary,#2563eb)}.vrs-ticket-faq-section,.vrs-ticket-form-section{background:var(--vrs-color-surface,#fff);border-radius:12px;padding:20px 24px;margin-bottom:18px;box-shadow:var(--vrs-shadow-sm)}.vrs-faq-accordion{margin-top:12px}.vrs-faq-item{border:1px solid var(--vrs-color-border);border-radius:8px;padding:0;margin-bottom:8px;overflow:hidden}.vrs-faq-question{cursor:pointer;padding:12px 16px;background:var(--vrs-color-bg,#f9fafb);font-weight:500;color:var(--vrs-color-text,#111827);display:flex;align-items:center;gap:8px;list-style:none}.vrs-faq-question::-webkit-details-marker{display:none}.vrs-faq-q-icon{width:22px;height:22px;border-radius:50%;background:var(--vrs-color-primary,#2563eb);color:var(--vrs-color-primary-text,#fff);display:inline-flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0}.vrs-faq-answer{padding:14px 16px;color:var(--vrs-color-text-soft,#4b5563);line-height:1.85;background:var(--vrs-color-surface,#fff)}.vrs-ticket-form .vrs-form-row{margin-bottom:16px}.vrs-ticket-form label{display:block;font-size:14px;font-weight:500;color:var(--vrs-color-text,#111827);margin-bottom:6px}.vrs-req-mark{color:var(--vrs-color-danger,#dc2626)}.vrs-ticket-form select,.vrs-ticket-form input[type="text"],.vrs-ticket-form textarea{width:100%;padding:10px 14px;border:1px solid var(--vrs-color-border);border-radius:8px;font-size:14px;font-family:inherit;box-sizing:border-box}.vrs-ticket-form textarea{resize:vertical;min-height:120px}.vrs-dept-description,.vrs-product-picker-hint{font-size:12px;margin:6px 0 0}.vrs-tickets-page .vrs-hint-error,.vrs-ticket-view-page .vrs-hint-error{color:var(--vrs-color-danger)}.vrs-muted{color:var(--vrs-color-muted)}.vrs-form-actions{display:flex;gap:10px;margin-top:18px}.vrs-ticket-form-feedback{margin-top:14px;font-size:14px}.vrs-feedback-success{color:var(--vrs-color-success,#16a34a)}.vrs-feedback-error{color:var(--vrs-color-danger,#dc2626)}.vrs-ticket-view-layout{display:grid;grid-template-columns:320px 1fr;gap:18px;margin-top:12px}@media (max-width:900px){.vrs-ticket-view-layout{grid-template-columns:1fr}}.vrs-ticket-sidebar{display:flex;flex-direction:column;gap:14px}.vrs-ticket-meta-card,.vrs-ticket-action-card{background:var(--vrs-color-surface,#fff);border-radius:12px;padding:16px 20px;box-shadow:var(--vrs-shadow-sm)}.vrs-ticket-action-card h3{margin:0 0 10px;font-size:14px;color:var(--vrs-color-text-soft,#4b5563);font-weight:600}.vrs-ticket-action-card select,.vrs-ticket-action-card textarea{width:100%;padding:8px 12px;border:1px solid var(--vrs-color-border);border-radius:6px;font-family:inherit;font-size:13px;margin-bottom:8px}.vrs-ticket-subject{font-size:18px;font-weight:700;color:var(--vrs-color-title,#111827);margin:0 0 6px}.vrs-ticket-code{font-size:12px;color:var(--vrs-color-muted,#6b7280);margin:0 0 16px}.vrs-ticket-code code{background:var(--vrs-color-surface-soft,#f3f4f6);padding:2px 6px;border-radius:3px;direction:ltr;display:inline-block}.vrs-ticket-meta-row{display:flex;justify-content:space-between;align-items:center;padding:8px 0;border-bottom:1px dashed var(--vrs-color-surface-soft,#f3f4f6);font-size:13px;gap:8px}.vrs-ticket-meta-row:last-child{border-bottom:none}.vrs-meta-label{color:var(--vrs-color-muted,#6b7280);font-weight:500}.vrs-ticket-conversation{background:var(--vrs-color-surface,#fff);border-radius:12px;padding:18px;display:flex;flex-direction:column;min-height:500px;box-shadow:var(--vrs-shadow-sm)}.vrs-ticket-messages{flex:1;overflow-y:auto;padding:8px;margin-bottom:14px;max-height:520px;border:1px solid var(--vrs-color-surface-soft,#f3f4f6);border-radius:8px;background:var(--vrs-color-bg,#f9fafb)}.vrs-no-messages{text-align:center;color:var(--vrs-color-muted-soft,#9ca3af);padding:30px}.vrs-msg-bubble{margin-bottom:14px;padding:12px 14px;border-radius:12px;max-width:80%;box-shadow:var(--vrs-shadow-sm)}.vrs-msg-customer{background:var(--vrs-color-primary-soft,#eff6ff);margin-inline-end:auto}.vrs-msg-vendor{background:#dcfce7;margin-inline-start:auto}.vrs-msg-admin{background:#ede9fe;margin-inline-start:auto}.vrs-msg-mine{background:#fef9c3;margin-inline-start:auto}.vrs-msg-system{background:var(--vrs-color-surface-soft,#f3f4f6);text-align:center;margin:10px auto;max-width:70%;padding:8px 14px;font-size:12px;color:var(--vrs-color-muted,#6b7280);border-radius:14px}.vrs-msg-system-icon{display:inline-block;color:var(--vrs-color-muted-soft,#9ca3af);margin-inline-end:6px}.vrs-msg-header{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12px;flex-wrap:wrap}.vrs-msg-sender{color:var(--vrs-color-text,#111827)}.vrs-msg-role{color:var(--vrs-color-muted-soft,#9ca3af);font-size:11px}.vrs-msg-time{color:var(--vrs-color-muted-soft,#9ca3af);font-size:11px;margin-inline-start:auto}.vrs-msg-time-system{display:block;margin-top:4px;text-align:center;margin-inline-start:0}.vrs-msg-body{color:var(--vrs-color-text,#111827);line-height:1.75;font-size:14px;word-wrap:break-word}.vrs-ticket-reply-form{border-top:1px solid var(--vrs-color-surface-soft,#f3f4f6);padding-top:14px}.vrs-ticket-reply-form textarea{width:100%;padding:12px 14px;border:1px solid var(--vrs-color-border);border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;min-height:100px;box-sizing:border-box}.vrs-reply-actions{display:flex;justify-content:flex-end;margin-top:10px}.vrs-reply-feedback{margin-top:8px;font-size:13px}.vrs-ticket-closed-notice{text-align:center;padding:20px;color:var(--vrs-color-muted-soft,#9ca3af);background:var(--vrs-color-bg,#f9fafb);border-radius:8px;margin-top:10px}.vrs-ticket-rate-card .vrs-star-rate{display:flex;flex-direction:row-reverse;justify-content:center;gap:4px;margin:10px 0}.vrs-star-btn{background:#fff0;border:0;font-size:28px;color:var(--vrs-color-border-strong,#d1d5db);cursor:pointer;transition:color 0.15s ease,transform 0.1s ease;padding:0 4px}.vrs-star-btn:hover,.vrs-star-btn.is-active,.vrs-star-btn.is-active~.vrs-star-btn{color:var(--vrs-color-star,#f59e0b)}.vrs-star-btn:hover{transform:scale(1.15)}.vrs-rate-feedback{margin-top:8px;font-size:13px;text-align:center}.vrs-tickets-page .vrs-btn-danger,.vrs-ticket-view-page .vrs-btn-danger{background:var(--vrs-color-danger);color:var(--vrs-color-white);border-color:var(--vrs-color-danger)}.vrs-tickets-page .vrs-btn-danger:hover,.vrs-ticket-view-page .vrs-btn-danger:hover{background:var(--vrs-color-danger-dark);border-color:var(--vrs-color-danger-dark)}.vrs-tickets-page .vrs-alert,.vrs-ticket-view-page .vrs-alert{padding:var(--vrs-gap-md) var(--vrs-gap-lg);border-radius:var(--vrs-radius-md);margin-bottom:var(--vrs-gap-md)}.vrs-tickets-page .vrs-alert-error,.vrs-ticket-view-page .vrs-alert-error{background:var(--vrs-color-danger-soft);color:var(--vrs-color-danger-dark);border:1px solid var(--vrs-color-danger-border)}